We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.
If you would like to offer a suggestion, make a complaint or compliment us on what we have done well, please complete the feedback form and return it to us by one of the following methods.
How to lodge your feedback
You may send your complaint or feedback by email: info@planning.wa.gov.au
Please fax your completed form to (08) 9216 8470
The Customer Feedback Coordinator
Department of Planning
GPO Box C102
Perth WA 6839
Feel free to hand your completed form to our counter staff at one of the departments office locations.
Assistance for customers with special needs
If you have a speech or hearing difficulty, you can contact the National Relay Service (NRS) on 13 36 77 for assistance. This is an Australia-wide telephone service available at no additional charge.
For customers who are more comfortable with languages other than English, you may contact the Translating and Interpreting Service (TIS) which provides a free, national 24 hours a day, 7 days a week telephone interpreting service on 13 14 50. The TIS also provides on-site interpreters for face-to-face interviews on 1300 655 082.